Solar Panel Diagnostics & Optimizer Repair | Charlottesville, VA

Service Available: Solar Diagnostics & Maintenance Branch: Charlottesville, VA‍

Project Case Study: Restoring Maximum Production

‍A solar panel system is a major investment, and when production unexpectedly drops, it can be incredibly frustrating. In this service scenario, a homeowner with a 36-panel solar array noticed their system was underperforming. Our Charlottesville solar team investigated the system remotely and found that only 33 of the 36 optimizers were communicating with the inverter.

Rather than making the homeowner navigate the technical jargon and wait on hold with the manufacturer, our team stepped in to handle the troubleshooting directly. We isolated the exact components causing the issue—identifying one optimizer suffering from low production and two others that had dropped offline completely. We initiated remote pairing protocols and managed the warranty replacement process so the homeowner could get back to maximum energy savings as quickly as possible.‍

Key Services & Technical Solutions

‍We don't just install solar; we ensure it continues to work efficiently for the lifespan of the system.‍The services provided during this diagnostic evaluation included:

• Pinpoint Diagnostics: Utilizing SolarEdge monitoring software, we successfully identified the exact failing components out of the 36-panel array.
• Warranty Management (RMA): We acted as the liaison between the homeowner and SolarEdge Support. We processed the Return Merchandise Authorization (RMA) for the underperforming unit to secure a free replacement part under the manufacturer's warranty.
• Remote Troubleshooting: Before rolling a truck to the property, we pushed a remote pairing sequence to attempt to re-establish communication with the offline optimizers.
• System Safety & Recommissioning: We verified the system's DC voltage and isolation metrics to ensure the rest of the array remained safe and operational while the faulty parts were addressed.

The Importance of Panel-Level Monitoring

‍In older "string inverter" systems, if one panel failed, the whole system suffered—and it was incredibly difficult to find the culprit. Because we install and service advanced systems with panel-level microinverters and optimizers, we can see exactly which panel is underperforming. This allows us to perform surgical repairs, saving you time, money, and lost energy production.‍

Is your solar system underperforming?

‍Don't let faulty equipment eat into your energy savings. Check out our Frequently Asked Questions for common troubleshooting tips, or let our local technicians diagnose the problem, handle the manufacturer warranties, and restore your power.

‍Get a Free Solar Estimate & Evaluation